In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
JEFF BEZOZTo get something new done you have to be stubborn and focused, to the point that others might find unreasonable.
More Jeff Bezos Quotes
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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Invention is by its very nature disruptive. If you want to be understood at all times, then don’t do anything new.
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If you’re truly obsessed over customers, it’ll cover a lot of errors.
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I knew that if I failed I wouldn’t regret that, but I knew the one thing I might regret is not trying.
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Everything you are comes from your choices.
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Will you be clever at the expense of others, or will you be kind?
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Cultures aren’t so much planned as they evolve from that early set of people.
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If you never want to be criticized, for goodness sake don’t do anything new.
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We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
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Maintain a firm grasp of the obvious at all times.
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Your brand is what other people say about you when you’re not in the room.
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What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.
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Advertising is the price you pay for unremakable thinking.
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Obsess about customers, not competitors.
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I don’t buy stocks, I make stocks.
JEFF BEZOZ







