The thing that keeps a business ahead of the competition is excellence in execution.
TOM PETERSThe idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
More Tom Peters Quotes
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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Don’t let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it — with bazookas as well as sniper’s rifles.
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Quite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
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Rewards should go to teams as a whole.
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Don’t ‘tolerate’ mistakes. Embrace them!
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Oh Lord, there it is again. The question;” What kind of business should I start?” Incidentially, it has a twin that also sets me off: “What should I specialize in during the second year of my MBA studies?”
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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Execution Excellence! (Show up on time! Leave last!)
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
TOM PETERS