Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
TOM PETERSThe race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
More Tom Peters Quotes
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Treat the customer as an appreciating asset.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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What have you done lately – this week – to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
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A completely free library is as rare as a truly free lunch.
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The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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Appreciation, applause, approval, respect – we all love it!
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Authority never matches responsibility. That’s one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority.
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Hire disrespectful people.
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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Don’t let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it — with bazookas as well as sniper’s rifles.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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Have you set high standards in the past that make it clear what level of performance you demand?
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Cost does not equal value… and low cost parts decrease brand equity for a very long time.
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
TOM PETERS