Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
TOM PETERSThe race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
More Tom Peters Quotes
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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The day firing becomes easy is the day to fire yourself.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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Progress is mostly the product of rogues.
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Treat the customer as an appreciating asset.
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Oh Lord, there it is again. The question;” What kind of business should I start?” Incidentially, it has a twin that also sets me off: “What should I specialize in during the second year of my MBA studies?”
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Integrity may be about little things as much or more than big ones.
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Listen to Everyone. Ideas come from everywhere
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Formula for success: under promise and over deliver.
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The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
TOM PETERS






