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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.

Tom Peters

If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
TOM PETERS

Clean Desk Company Nuts Office Policy
Lists simplify, clarify, edify.
TOM PETERS

Edify Lists Simplify
The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
TOM PETERS

Customers Ideas Intimately
What gets measured gets done.
TOM PETERS

Done Inspirational Customer Service Measurement
Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
TOM PETERS

Corporations Loyalty Trying
…high end does not necessarily equal high price. It’s a matter of attitude.
TOM PETERS

Attitide Attitude Matter
Organizations exist to serve. Period. Leaders live to serve. Period.
TOM PETERS

Entrepreneur Leader Organization
Have you set high standards in the past that make it clear what level of performance you demand?
TOM PETERS

High Levels Past Standards
The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
TOM PETERS

Best Economy Home Secret Today
Leaders trust their guts. “Intuition” is one of those good words that has gotten a bad rap. For some reason, intuition has become a “soft” notion.
TOM PETERS

Decision Leader Rap
How do you achieve excellence?…Stop doing non-excellent stuff!
TOM PETERS

Achieve Excellence Stuff
Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
TOM PETERS

Business Customer Genuine Kings Silly
To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
TOM PETERS

Change Demand Past
The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
TOM PETERS

Common Motivation People
Don’t ‘tolerate’ mistakes. Embrace them!
TOM PETERS

Business Mistake Training
Progress is mostly the product of rogues.
TOM PETERS

Products Progress Rogues

Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.

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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.

Related Topics

Popular Authors

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