All business success rests on something labeled a sale, which at least momentarily weds company and customer.
TOM PETERSThose who succeed always reach far beyond formal deputation, take initiatives, and take the heat when things go awry. That’s true in the military in times of war, true for 200 person manufacturing firms, and true at giant automakers or software companies.
More Tom Peters Quotes
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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Accept change as a friend. And don’t take yourself too seriously.
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You can’t live life without an eraser.
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Hire attitude train skills.
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Integrity may be about little things as much or more than big ones.
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Leaders understand the ultimate power of relationships.
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But there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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If you love your company and love what you do, you will serve your customers better-period!
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What gets measured gets done.
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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Formula for success: under promise and over deliver.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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Authority never matches responsibility. That’s one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority.
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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Lists simplify, clarify, edify.
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If there is a single tragic flaw that mars our biggest enterprises, it is conservatism – the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
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Momentum is a fragile force. Its worst enemy: procrastination. Its best friend: a deadline (think Election Day). Implication no. 1 (and there is no no. 2): Get to work! NOW!
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
TOM PETERS