The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
TOM PETERSIf no one is pissed-off with you then you are dead but just haven’t figured it out yet.
More Tom Peters Quotes
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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People of all demographic categories and geographic regions will access a good digital library.
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What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
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Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
TOM PETERS