My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
BILL CAPODAGLIMy mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
More Bill Capodagli Quotes
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Often we will learn more from our failures than we do from our successes.
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Habits grow from obtaining knowledge, attitude and skills.
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Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
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People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
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An idea becomes great when it becomes tangible.
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When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
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If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
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One of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
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Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
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Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
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Innovate, don’t imitate. Set out to create a culture that is right for your organization, then work at making it happen.
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The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
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In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.
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Productivity starts with doing the right things.
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