“When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.”

Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.

There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.

When values are deeply embedded within an organization, they seldom change.

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.

Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!

In the long run, it costs more to provide poor rather than good service.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

In the best organizations, love is the real “pixie dust.”

Organizational culture begins in HR. This means to hire for attitude and train for skill.

One of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,

Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.

The key is to make sure you are doing the “right things” before you worry about doing things “right”.

So then it comes back to whether the suffering and cruelty is justified by its place in a tradition that has deep roots in the culture. At present, the view in Catalonia apparently is that it does not.

Except for talk radio, liberals pretty much control the culture.

Faith, culture, structure and guidance are good things.

So there is a long struggle between the Dar al-Islam and the Dar al-Harb, which in effect was Christendom. This was the perceived enemy. And this has inevitably colored the perception of everything else.

It is true that in this culture, they throw you out when you get older. I see it all the time, especially in my business. At my age, you’re playing somebody’s mother – and there aren’t even a lot of those roles!

New York is the culture capital of the world because people are running into each other on the street all the time. They are forced to engage in creativity and problem-solving.

I think that Hollywood should also be influenced by directors from Hong Kong. You see how Quentin Tarantino is really the example of how you can develop, and how you can go ahead if you accept the existence of different cinematic cultures.

I was fortunate to have parents who understood the importance of exposing their kids to different sports, different cultures and different activities in order to discover what we liked and what we didn’t like. They didn’t push us, they just gave us many things to choose from.