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In the best organizations, love is the real “pixie dust.”

Bill Capodagli

In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.
BILL CAPODAGLI

Changing People Retail Speak Year
The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
BILL CAPODAGLI

Coworker Produce Results
Productivity starts with doing the right things.
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Doing Productivity Right Thing
Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
BILL CAPODAGLI

Factor Love Organization Self
One of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,
BILL CAPODAGLI

Careers Long Passion
Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
BILL CAPODAGLI

Execution Vision Wings
An idea becomes great when it becomes tangible.
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Become Ideas Tangible
Habits grow from obtaining knowledge, attitude and skills.
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Attitude Habit Skills
Attitude is the desire to transform our knowledge into skills and ultimately into habits.
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Attitude Habits Skills Transformation Ultimately
Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.
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Media Middle Nowhere World
The role of any exceptional facilitator or consultant is to work themselves out of a job.
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Exceptional Jobs Roles
There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
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Dream Greatness Organization
Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt’s alter ego and he was originally modeled after Charlie Chaplin’s Little Tramp character. So without Chaplin, who knows what Mickey would have become!
BILL CAPODAGLI

Character Ego Littles
Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.
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Company Entertainment Entire Finest Standard
Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
BILL CAPODAGLI

Behavior Belief Organization
When values are deeply embedded within an organization, they seldom change.
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Embedded Organization Values
The key is to make sure you are doing the “right things” before you worry about doing things “right”.
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Keys Right Thing Worry
Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.
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Happen Horrible Minute Service Today
Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
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Attitude Skills Understanding
The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.
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Career Father Great Two
The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
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Creativity Dream Organization
In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!
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Improvement Innovation Today
People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
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Heart People Stories
Organizational culture begins in HR. This means to hire for attitude and train for skill.
BILL CAPODAGLI

Attitude Mean Skills
When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
BILL CAPODAGLI

Culture Focus Long
Often we will learn more from our failures than we do from our successes.
BILL CAPODAGLI

Failure Learn Success
Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.
BILL CAPODAGLI

Believe Dare Dream Take Write

In the best organizations, love is the real “pixie dust.”

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In the best organizations, love is the real “pixie dust.”

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