“Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.”

The two critical questions to ask are: “Who is my customer?” and “What value am I adding?” Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.

Productivity starts with doing the right things.

Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.

Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.

When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.

Habits grow from obtaining knowledge, attitude and skills.

Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.

There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.

When values are deeply embedded within an organization, they seldom change.

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.

Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!

In the long run, it costs more to provide poor rather than good service.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

There are some directors, lesser in confidence or skill, who make the actor feel very uncomfortable because you feel you’re auditioning for them, every day, and that’s a terrible feeling on the set.

How do you make your company a good place to work in general? That’s a really really really large and complex set of skills.

A shot that goes in the cup is pure luck, but a shot to within two feet of the flag is skill.

If you want someone to be ignored then build a life-size bronze statue of them and stick it in the middle of town. It doesn’t matter how great you were, it’ll always take an unfunny drunk with climbing skills to make people notice you.

Yoga cultivates the ways of maintaining a balanced attitude in day-to-day life and endows skill in the performance of one’s actions.

The benefits of positive emotions don’t stop after a few minutes of good feelings subside. In fact, the biggest benefit that positive emotions provide is an enhanced ability to build skills and develop resources for use later in life.

If you want someone to be ignored then build a life-size bronze statue of them and stick it in the middle of town. It doesn’t matter how great you were, it’ll always take an unfunny drunk with climbing skills to make people notice you.

It is important as a mentalist to notice small things about people… little things such as being able to tell if someone is right or left handed by looking at which way their belt is pointing.