“One of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,”

Productivity starts with doing the right things.

Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.

Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.

When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.

Habits grow from obtaining knowledge, attitude and skills.

Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.

There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.

When values are deeply embedded within an organization, they seldom change.

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.

Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!

In the long run, it costs more to provide poor rather than good service.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

I’ve been fortunate in my career to have performed in revivals of great musicals and to have originated roles in musicals that have in turn been revived. And I’m not dead!

Don Knotts left [Andy Griffith Show] to pursue a movie career, so once he was gone I left too.

My voice had a long, nonstop career. It deserves to be put to bed with quiet and dignity, not yanked out every once in a while to see if it can still do what it used to do. It can’t.

In my career, there have been three things that were challenging: playing gay; playing a Jewish woman; and playing Anton Chekhov. The scariest part was playing Chekhov!

Don’t be afraid to ask people ‘why,’ ‘what if.’ Don’t be afraid to attack your career. Get in the game, don’t stay on the sidelines.

The failure of The Cable Guy impacted my career. I had to start writing and acting again.

I can see myself staying at Blackburn for the rest of my career – unless I move to another club at some stage

I have no particular career agenda.