“The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.”

Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.

There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.

When values are deeply embedded within an organization, they seldom change.

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.

Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!

In the long run, it costs more to provide poor rather than good service.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

In the best organizations, love is the real “pixie dust.”

Organizational culture begins in HR. This means to hire for attitude and train for skill.

One of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,

Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.

The key is to make sure you are doing the “right things” before you worry about doing things “right”.

We want to generate the electricity of peace through music, and it’s a thrill to know that the super-creative, enthusiastic musicians of our world are with us to achieve this goal.

Don’t think about making art, just get it done.

I feel like you’re able to be your most creative in private environments, and not a studio where an A&R person is coming in, telling us a song isn’t a smash.

It’s important for me to be with a musician or someone who has a creative mind.

I’m quite happy with the music carrying on. I’ve never been one to clamor for fame. It just got dumped in my lap. The ambition is definitely not fame. The ambition is to be creative.

The hardest period for a writer is the period in-between writing. That’s when you can go crazy if you don’t allow the creative juices to flow.

All creative people have to have vulnerability because those nuances are what move people. So I’m deeply insecure – but I’m good at hiding it.

The big treasury is an ocean of infinite creativity. It’s a creativity that creates everything that is a thing – it’s mighty powerful creativity.