In the best organizations, love is the real “pixie dust.”
BILL CAPODAGLIProductivity starts with doing the right things.
More Bill Capodagli Quotes
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In the best organizations, love is the real “pixie dust.”
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In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.
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Organizational culture begins in HR. This means to hire for attitude and train for skill.
BILL CAPODAGLIOrganizational culture begins in HR. This means to hire for attitude and train for skill.
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Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
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One of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,
BILL CAPODAGLIOne of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,
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Bill Capodagli
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If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
BILL CAPODAGLIIf your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
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Habits grow from obtaining knowledge, attitude and skills.
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When values are deeply embedded within an organization, they seldom change.
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Productivity starts with doing the right things.
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The role of any exceptional facilitator or consultant is to work themselves out of a job.
BILL CAPODAGLIThe role of any exceptional facilitator or consultant is to work themselves out of a job.
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When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
BILL CAPODAGLIWhen you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
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In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!
BILL CAPODAGLIIn today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!
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The key is to make sure you are doing the “right things” before you worry about doing things “right”.
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Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
BILL CAPODAGLIKnowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
BILL CAPODAGLIThe best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
BILL CAPODAGLI


