American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGWhat should be the aim of management? What is their job?
More W. Edwards Deming Quotes
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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No one knows the cost of a defective product – don’t tell me you do.
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Eliminate numerical quotas, including Management by Objectives.
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The big problems are where people don’t realise they have one in the first place.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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The prevailing system of management has crushed fun out of the workplace.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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People don’t like to make mistakes.
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You should not ask questions without knowledge.
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Any manager can do well in an expanding market.
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Lack of knowledge… that is the problem.
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You can not define being exactly on time.
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It is not necessary to change. Survival is not mandatory.
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When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMING






