It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMINGWhat should be the aim of management? What is their job?
More W. Edwards Deming Quotes
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Export anything to a friendly country except American management.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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You can not define being exactly on time.
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The prevailing system of management has crushed fun out of the workplace.
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We are here to make another world.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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It is not necessary to change. Survival is not mandatory.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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The emphasis should be on why we do a job.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Hold everybody accountable? Ridiculous!
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Eliminate numerical quotas, including Management by Objectives.
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Any manager can do well in an expanding market.
W. EDWARDS DEMING