“Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.”

It is not necessary to change. Survival is not mandatory.

What should be the aim of management? What is their job?

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

The emphasis should be on why we do a job.

Any manager can do well in an expanding market.

Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.

You know the cost of replacing it, but not the cost of a dissatisfied customer.

A bad system will beat a good person every time.

You should not ask questions without knowledge.

Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.

Learning is not compulsory… neither is survival.

Hold everybody accountable? Ridiculous!

Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.

Export anything to a friendly country except American management.

Quality is pride of workmanship.

I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.

If a nation’s literature declines, the nation atrophies and decays.

I’ve turned down twentysomething million dollars for movies.

We know that if one man’s rights are denied, the rights of all are endangered.

Never do things others can do and will do if there are things others cannot do or will not do.

If inflation-adjusted interest rates decline in a given country, its currency is likely to decline.

Strategy is choice. Strategy means saying no to certain kinds of things.

The greatest problem America faces is the decline of middle class incomes.

When scientifically investigating the natural world, the only thing worse than a blind believer is a seeing denier.