The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
JEFF BEZOZIf you decide that you’re going to do only the things you know are going to work, you’re going to leave a lot of opportunity on the table.
More Jeff Bezos Quotes
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We change our tools and then our tools change us.
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Everything you are comes from your choices.
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If you double the number of experiments you do per year you’re going to double your inventiveness.
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Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.
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I don’t buy stocks, I make stocks.
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A company shouldn’t get addicted to being shiny, because shiny doesn’t last.
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We are stubborn on vision. We are flexible on details.
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If you only do things where you know the answer in advance, your company goes away.
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I think if people read more, that is a better world.
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The pain and emotional trauma caused by the racism and violence we are witnessing toward the black community has a long reach.
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To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.
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If you want to be inventive, you have to be willing to fail.
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I’m going to go do this crazy thing. I’m going to start this company selling books online.
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Entrepreneurs must be willing to be misunderstood for long periods of time.
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Teachers, who are really good create that environment where you can be very satisfied by the process of learning.
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Cleverness is a gift, kindness is a choice.
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Life’s too short to hang out with people who aren’t resourceful.
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We can’t be in survival mode. We have to be in growth mode.
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Determine what your customers need, and work backwards.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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The human brain is an incredible pattern-matching machine.
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Invention is by its very nature disruptive. If you want to be understood at all times, then don’t do anything new.
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Any business plan won’t survive its first encounter with reality. The reality will always be different. It will never be the plan.
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Invention requires a long-term willingness to be misunderstood.
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I don’t want to use my creative energy on somebody else’s user interface.
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There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.
JEFF BEZOZ