“Design is a funny word. Some people think design means how it looks. But of course, if you dig deeper, it’s really how it works.”

Learn continually – there’s always “one more thing” to learn!

If you define the problem correctly, you almost have the solution.

The best innovation is sometimes the company, the way you organize the company.

Focusing is all about saying no.

Don’t let the noise of others’ opinions drown out your own inner voice.

Customers don’t measure you on how hard you tried, they measure you on what you deliver.

We don’t settle for anything less than excellence.

Focusing is about saying No.

Sometimes life is going to hit you in the head with a brick. Don’t lose faith.

The journey is the reward.

Deciding what not to do is as important as deciding what to do.

It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.

Your customers don’t care about you. They don’t care about your product or service. They care about themselves, their dreams, their goals. Now, they will care much more if you help them reach their goals, and to do that, you must understand their goals, as well as their needs and deepest desires.

A brand is simply trust.

The most precious resource we have is time.

Innovation is usually the result of connections of past experiences.

When you are congruent in your personal life, you will be congruent in your business life.

When I started the business, I hardly went home. I became very driven about work and about my career.

Business coaching and the personal development and self-help industry is considered to be one of the booming industries today.

The success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we’re doing business, were trying to manage the business through the lens of humanity.

We all have a life story and a message that can inspire others to live a better life or run a better business. Why not use that story and message to serve others and grow a real business doing it?

Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.

Launching a business is kind of like a motorboat: You can go very quickly and turn fast.

A woman may be beautiful but have poor character. A man may be a business genius, making money left and right, but lack common courtesy, sensitivity, and compassion.