…high end does not necessarily equal high price. It’s a matter of attitude.
TOM PETERSForget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
More Tom Peters Quotes
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A passive approach to professional growth will leave you by the wayside.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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Cost does not equal value… and low cost parts decrease brand equity for a very long time.
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Appreciation, applause, approval, respect – we all love it!
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The day firing becomes easy is the day to fire yourself.
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South Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
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Leaders understand the ultimate power of relationships.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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What gets measured gets done.
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Stop being conned by the old mantra that says, ‘Leaders are cool, managers are dweebs.’ Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
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Momentum is a fragile force. Its worst enemy: procrastination. Its best friend: a deadline (think Election Day). Implication no. 1 (and there is no no. 2): Get to work! NOW!
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
TOM PETERS







