Excellent firms don’t believe in excellence – only in constant improvement and constant change.
TOM PETERSFor me, reading is reading.
More Tom Peters Quotes
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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Momentum is a fragile force. Its worst enemy: procrastination. Its best friend: a deadline (think Election Day). Implication no. 1 (and there is no no. 2): Get to work! NOW!
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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If you love your company and love what you do, you will serve your customers better-period!
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Portability of lots of information should not be underestimated.
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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David Ogilvy contends that the greatest ad copywriters are marked by an insatiable curiosity ‘about every subject under the sun.’
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
TOM PETERS







