Leaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
TOM PETERSThe race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
More Tom Peters Quotes
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The simple act of paying positive attention to people has a great deal to do with productivity.
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The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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But there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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Print-based libraries developed in an age of scarce printed resources.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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Execution Excellence! (Show up on time! Leave last!)
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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David Ogilvy contends that the greatest ad copywriters are marked by an insatiable curiosity ‘about every subject under the sun.’
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Swipe from the best, then adapt.
TOM PETERS