If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
TOM PETERSWe’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
More Tom Peters Quotes
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You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
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Rewards should go to teams as a whole.
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Hire disrespectful people.
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Swipe from the best, then adapt.
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What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
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Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.
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I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you’ve got two kids, to start a coffee shop.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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He who makes the quickest, coolest prototypes reigns!
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Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.
TOM PETERS