Treat the customer as an appreciating asset.
TOM PETERSKnowing when to take your losses is an essential part of eventual success.
More Tom Peters Quotes
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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Success requires a persistent misreading of the odds.
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Progress is mostly the product of rogues.
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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South Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
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Formula for success: under promise and over deliver.
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Business ceases to be work when you’re chasing a dream that has engorged you. (“Work should be more fun than fun” – Noel Coward.) And if the passion isn’t there. then biotech and plumbing will be equal drags.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
TOM PETERS