Cost does not equal value… and low cost parts decrease brand equity for a very long time.
TOM PETERSKnowing when to take your losses is an essential part of eventual success.
More Tom Peters Quotes
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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Portability of lots of information should not be underestimated.
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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The best leaders are the best notetakers, best askers, and best learners.
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You can only improve what you measure.
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Bold botches are to be cherished.
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
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The day firing becomes easy is the day to fire yourself.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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Learning is a matter of intensity not elapsed time.
TOM PETERS







