The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
TOM PETERSA passive approach to professional growth will leave you by the wayside.
More Tom Peters Quotes
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The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.
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Don’t let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it — with bazookas as well as sniper’s rifles.
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The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
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Learning is a matter of intensity not elapsed time.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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You are your projects!
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A completely free library is as rare as a truly free lunch.
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
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We cannot innovate without opening the door to havoc.
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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What you decide not to do is probably more important that what you decide to do.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
TOM PETERS