Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
TOM PETERSA passive approach to professional growth will leave you by the wayside.
More Tom Peters Quotes
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If there is a single tragic flaw that mars our biggest enterprises, it is conservatism – the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
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Celebrate what you want to see more of.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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Hire disrespectful people.
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A completely free library is as rare as a truly free lunch.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.
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Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
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Leaders understand the ultimate power of relationships.
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The thing that keeps a business ahead of the competition is excellence in execution.
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I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
TOM PETERS







