The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
TOM PETERSWithout exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
More Tom Peters Quotes
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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You can’t live life without an eraser.
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The whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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Bold botches are to be cherished.
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A completely free library is as rare as a truly free lunch.
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Accept change as a friend. And don’t take yourself too seriously.
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Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
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Celebrate what you want to see more of.
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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Have you set high standards in the past that make it clear what level of performance you demand?
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Those who succeed always reach far beyond formal deputation, take initiatives, and take the heat when things go awry. That’s true in the military in times of war, true for 200 person manufacturing firms, and true at giant automakers or software companies.
TOM PETERS