If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
TOM PETERSWithout exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
More Tom Peters Quotes
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Appreciation, applause, approval, respect – we all love it!
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
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You can’t think your way out of a box; you’ve got to act.
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
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Rewards should go to teams as a whole.
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Treat the customer as an appreciating asset.
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We cannot innovate without opening the door to havoc.
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Accept change as a friend. And don’t take yourself too seriously.
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Those who succeed always reach far beyond formal deputation, take initiatives, and take the heat when things go awry. That’s true in the military in times of war, true for 200 person manufacturing firms, and true at giant automakers or software companies.
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A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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If you love your company and love what you do, you will serve your customers better-period!
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You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
TOM PETERS







