To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
TOM PETERSWithout exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
More Tom Peters Quotes
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Formula for success: under promise and over deliver.
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A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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Knowing when to take your losses is an essential part of eventual success.
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Leaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
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…high end does not necessarily equal high price. It’s a matter of attitude.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
TOM PETERS