No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARDPositive thinkers get positive results because they are not afraid of problems.
More Ken Blanchard Quotes
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Knowing where you are going is the first step to getting there.
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Effective team leaders adjust their style to provide what the group can’t provide for itself.
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Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
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Have I done what is really important today?
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Customer service should not be a department, customer service is everyone’s job.
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The best minute you spend is the one you invest in people.
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The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
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It never hurts to toot your own horn once in a while.
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A river without banks is a large puddle.
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Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
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Don’t quack like a duck, soar like an eagle.
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In fact, Jesus is mentioned 75 times in the Koran.
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Everyday do something in relation to everything that’s important to you.
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Purpose can never be about achievement; it is much bigger.
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A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
KEN BLANCHARD