We can’t be in survival mode. We have to be in growth mode.
JEFF BEZOSIf you decide that you’re going to do only the things you know are going to work, you’re going to leave a lot of opportunity on the table.
More Jeff Bezos Quotes
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It’s not an experiment if you know it’s going to work.
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If you want to be inventive, you have to be willing to fail.
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I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.
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We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
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What’s dangerous is not to evolve.
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Teachers, who are really good create that environment where you can be very satisfied by the process of learning.
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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Determine what your customers need, and work backwards.
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If you think about the long term then you can really make good life decisions that you won’t regret later.
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Go to bed early and wake up early. The morning hours are good.
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People who are right most of the time are people who change their minds often.
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There’ll always be serendipity involved in discovery.
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The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.
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A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
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If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
JEFF BEZOZ