Focusing on the customer makes a company more resilient.
JEFF BEZOSPercentage margins don’t matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
More Jeff Bezos Quotes
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If you decide that you’re going to do only the things you know are going to work, you’re going to leave a lot of opportunity on the table.
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We can’t be in survival mode. We have to be in growth mode.
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Where you are going to spend your time and your energy is one of the most important decisions you get to make in life.
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Invention is by its very nature disruptive. If you want to be understood at all times, then don’t do anything new.
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If you’re not stubborn, you’ll give up on experiments too soon. And if you’re not flexible, you’ll pound your head against the wall and you won’t see a different solution to a problem you’re trying to solve.
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Our success at Amazon is a function of how many experiments we do per year, per month, per week, per day.
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There’ll always be serendipity involved in discovery.
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No business can continue to shrink. That can only go on for so long before irrelevancy sets in.
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If we think long term, we can accomplish things that we couldn’t otherwise accomplish.
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What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.
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Any business plan won’t survive its first encounter with reality. The reality will always be different. It will never be the plan.
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Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.
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It is very difficult to get people to focus on the most important things when you’re in boom times.
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It’s not an experiment if you know it’s going to work.
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
JEFF BEZOS