Life’s too short to hang out with people who aren’t resourceful.
JEFF BEZOZPercentage margins don’t matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
More Jeff Bezos Quotes
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We are our choices. Build yourself a great story.
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A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
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We can’t be in survival mode. We have to be in growth mode.
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Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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If you never want to be criticized, for goodness sake don’t do anything new.
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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
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The book is not really the container for the book. The book itself is the narrative. It’s the thing that people create.
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
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In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
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Determine what your customers need, and work backwards.
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Focusing on the customer makes a company more resilient.
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In the end, we are our choices.
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If you think about the long term then you can really make good life decisions that you won’t regret later.
JEFF BEZOZ