We are not in the coffee business serving people, we are in the people business serving coffee.
HOWARD SCHULTZI honestly never dreamed at the time that I would one day own the Starbucks and or be in a position where we would have more than 10,000 stores around the world. It has just been an incredible journey for all of us.
More Howard Schultz Quotes
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Hiring people is an art, not a science, and resumes can’t tell you whether someone will fit into a company’s culture.
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Authentic brands don’t emerge from marketing cubicles or advertising agencies. They emanate from everything the company does.
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The premium single-cup segment is the fastest-growing business within the global coffee industry.
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I never wanted to be on any billionaires list. I never define myself by net worth. I always try to define myself by my values.
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We have no patent on anything we do and anything we do can be copied by anyone else. But you can’t copy the heart and the soul and the conscience of the company.
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People around the world, they want the authentic Starbucks experience.
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A great business has to have a conscience. You have to know who you are and who you are not.
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One of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure.
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I believe life is a series of near misses. A lot of what we ascribe to luck is not luck at all. It’s seizing the day and accepting responsibility for your future. It’s seeing what other people don’t see And pursuing that vision.
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In this ever-changing society, the most powerful and enduring brands are built from the heart.
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If you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.
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Customers must recognize that you stand for something.
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Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
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The challenge of the retail business is the human condition.
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People want to be part of something larger than themselves. They want to be part of something they’re really proud of, that they’ll fight for, sacrifice for, that they trust.
HOWARD SCHULTZ