Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.
DALE CARNEGIEFirst ask yourself: What is the worst that can happen? Then prepare to accept it. Then proceed to improve on the worst.
More Dale Carnegie Quotes
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If you do something for someone else, never remember. If someone does something for you, never forget.
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Instead of worrying about what people say of you, why not spend time trying to accomplish something they will admire.
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Inaction breeds doubt and fear. Action breeds confidence and courage.
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The only way to get the best of an argument is to avoid it.
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An hour of planning can save you 10 hours of doing.
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Abilities wither under criticism; they blossom under encouragement.
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Nobody is more persuasive than a good listener.
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If you want to conquer fear, don’t sit home and think about it. Go out and get busy.
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Good leaders are scarce; so I’m following myself.
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You never achieve success unless you like what you are doing.
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The essence of all art is to have pleasure in giving pleasure.
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Use encouragement. Make the fault seem easy to correct.
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Do the thing you fear to do and keep on doing it… that is the quickest and surest way ever yet discovered to conquer fear.
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You can conquer almost any fear if you will only make up your mind to do so. For remember, fear doesn’t exist anywhere except in the mind.
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Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all.
DALE CARNEGIE