Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
BILL CAPODAGLIProductivity starts with doing the right things.
More Bill Capodagli Quotes
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Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
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Organizational culture begins in HR. This means to hire for attitude and train for skill.
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In the long run, it costs more to provide poor rather than good service.
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The role of any exceptional facilitator or consultant is to work themselves out of a job.
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One of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,
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The key is to make sure you are doing the “right things” before you worry about doing things “right”.
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Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.
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Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
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An idea becomes great when it becomes tangible.
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In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
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If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
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When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
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The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
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Always look for ways to improve even the “good show.”
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