The role of any exceptional facilitator or consultant is to work themselves out of a job.
BILL CAPODAGLIThe role of any exceptional facilitator or consultant is to work themselves out of a job.
BILL CAPODAGLIAttitude is the desire to transform our knowledge into skills and ultimately into habits.
BILL CAPODAGLIWalt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.
BILL CAPODAGLIAn idea becomes great when it becomes tangible.
BILL CAPODAGLILove for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
BILL CAPODAGLIWhen you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
BILL CAPODAGLIThe two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.
BILL CAPODAGLIInnovate, don’t imitate. Set out to create a culture that is right for your organization, then work at making it happen.
BILL CAPODAGLIWrite down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.
BILL CAPODAGLIThe two critical questions to ask are: “Who is my customer?” and “What value am I adding?” Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.
BILL CAPODAGLIThe key is to make sure you are doing the “right things” before you worry about doing things “right”.
BILL CAPODAGLIToday, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.
BILL CAPODAGLIIf your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
BILL CAPODAGLIIn the best organizations, love is the real “pixie dust.”
BILL CAPODAGLIKnowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
BILL CAPODAGLIIn the long run, it costs more to provide poor rather than good service.
BILL CAPODAGLI