In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.
BILL CAPODAGLIPeople are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
More Bill Capodagli Quotes
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An idea becomes great when it becomes tangible.
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Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
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Organizational culture begins in HR. This means to hire for attitude and train for skill.
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
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In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!
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People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
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If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
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Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
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Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.
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In the long run, it costs more to provide poor rather than good service.
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Productivity starts with doing the right things.
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The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.
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Innovate, don’t imitate. Set out to create a culture that is right for your organization, then work at making it happen.
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The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
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The key is to make sure you are doing the “right things” before you worry about doing things “right”.
BILL CAPODAGLI