My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
BILL CAPODAGLIIn the best organizations, love is the real “pixie dust.”
More Bill Capodagli Quotes
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If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
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Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
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In the best organizations, love is the real “pixie dust.”
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Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.
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Often we will learn more from our failures than we do from our successes.
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
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Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.
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Habits grow from obtaining knowledge, attitude and skills.
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People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
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Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
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In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.
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The role of any exceptional facilitator or consultant is to work themselves out of a job.
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An idea becomes great when it becomes tangible.
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When values are deeply embedded within an organization, they seldom change.
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The two critical questions to ask are: “Who is my customer?” and “What value am I adding?” Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.
BILL CAPODAGLI