When values are deeply embedded within an organization, they seldom change.
BILL CAPODAGLIOne of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,
More Bill Capodagli Quotes
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When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
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In the best organizations, love is the real “pixie dust.”
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Attitude is the desire to transform our knowledge into skills and ultimately into habits.
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Often we will learn more from our failures than we do from our successes.
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In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!
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Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
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An idea becomes great when it becomes tangible.
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Habits grow from obtaining knowledge, attitude and skills.
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Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.
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Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
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Organizational culture begins in HR. This means to hire for attitude and train for skill.
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The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
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Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.
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Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
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Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
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