The “patron saint” of Japanese quality control, ironically, is an American named W. Edwards Deming, who was virtually unknown in his own country until his ideas of quality control began to make such a big impact on Japanese companies.
AKIO MORITADon’t do market research.
More Akio Morita Quotes
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We want everybody to have the best facilities in which to work, but we do not believe in posh and impressive private offices.
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Of course we have to make a profit, but we have to make a profit over the long haul, not just the short term, and that means we must keep investing in research and development.
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My solution to the problem of unleashing creativity is always to set up a target.
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I believe it is a big mistake to think that money is the only way to compensate a person for his work.
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I knew we needed a weapon to break through to the US market, and it had to be something different, something that nobody else was making.
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The remarkable thing about management is that a manager can go on for years making mistakes that nobody is aware of, which means that management can be a kind of a con job.
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My chief job is to constantly stir or rekindle the curiosity of people that gets driven out by bureaucracy and formal schooling systems.
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Management of an industrial company must be giving targets to the engineers constantly; that may be the most important job management has in dealing with its engineers.
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America looks 10 minutes ahead; Japan looks 10 years.
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More people are interested in trying to shuffle paper assets around than building lasting assets by producing real goods.
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People need money, but they also want to be happy in their work and proud of it.
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Advertising and promotion alone will not sustain a bad product or a product that is not right for the times.
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Japanese people tend to be much better adjusted to the notion of work, any kind of work, as honorable.
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There are three creativities: creativity in technology, in product planning, and in marketing.
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We don’t believe in market research for a new product unknown to the public. So we never do any.
AKIO MORITA