“Opportunities are where the complaints are.”

The opportunities that everyone cannot see are the real opportunities.

Success and profitability are outcomes of focusing on customers and employees, not objectives.

If you’re still poor at 35, you deserve it.

My job is to help more people have jobs.

We should never finish a 20 year program in two years.

The world needs new leadership, but the new leadership is about working together.

Without internet, there would have been no Jack Ma, and no Alibaba or Taobao.

A leader should be a visionary and have more foresight than an employee.

Help young people. Help small guys. Because small guys will be big. Young people will have the seeds you bury in their minds, and when they grow up, they will change the world.

Always let your employees come to work with a smile.

I don’t want to be liked. I want to be respected.

Nobody wanted to believe Jack Ma.

If we fight in the ocean, we lose, but if we fight in the river, we win.

The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.

For ecommerce, the most important thing is trust.

If you want to grow, find a good opportunity. Today, if you want to be a great company, think about what social problem you could solve.

Good fortune is what happens when opportunity meets with planning.

Wheels of justice gind slow but grind fine.

Coming together is a beginning; keeping together is progress; working together is success.

Working hard for something we don’t care about is called stress: Working hard for something we love is called passion.

If you’ve got a business, you didn’t build that.

If you’re looking to become an entrepreneur then don’t waste your time going to university or business school – just get on and do it.

Successful Investing takes time, discipline and patience.

If you double the number of experiments you do per year you’re going to double your inventiveness.