Swipe from the best, then adapt.
TOM PETERSSouth Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
More Tom Peters Quotes
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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Leaders trust their guts. “Intuition” is one of those good words that has gotten a bad rap. For some reason, intuition has become a “soft” notion.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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Bold botches are to be cherished.
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
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If a window of opportunity appears, don’t pull down the shade.
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If you love your company and love what you do, you will serve your customers better-period!
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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Rewards should go to teams as a whole.
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
TOM PETERS