Stop being conned by the old mantra that says, ‘Leaders are cool, managers are dweebs.’ Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
TOM PETERSIf there is a single tragic flaw that mars our biggest enterprises, it is conservatism – the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
More Tom Peters Quotes
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Have you set high standards in the past that make it clear what level of performance you demand?
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
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One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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Don’t let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it — with bazookas as well as sniper’s rifles.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Swipe from the best, then adapt.
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The whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
TOM PETERS