You can’t live life without an eraser.
TOM PETERSCommunity. A friend started a real estate brokerage a few years ago. By the time she’d added her second employee, she was a pillar of her 35,000-person community.
More Tom Peters Quotes
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You can only improve what you measure.
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If a window of opportunity appears, don’t pull down the shade.
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Execution Excellence! (Show up on time! Leave last!)
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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
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The simple act of paying positive attention to people has a great deal to do with productivity.
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You can’t think your way out of a box; you’ve got to act.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Integrity may be about little things as much or more than big ones.
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If there is a single tragic flaw that mars our biggest enterprises, it is conservatism – the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
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Print-based libraries developed in an age of scarce printed resources.
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Bold botches are to be cherished.
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But there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
TOM PETERS






