The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
TOM PETERSBusiness is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
More Tom Peters Quotes
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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The thing that keeps a business ahead of the competition is excellence in execution.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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Leaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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A completely free library is as rare as a truly free lunch.
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Execution Excellence! (Show up on time! Leave last!)
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.
TOM PETERS