In the long run, it costs more to provide poor rather than good service.
BILL CAPODAGLIHabits grow from obtaining knowledge, attitude and skills.
More Bill Capodagli Quotes
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Innovate, don’t imitate. Set out to create a culture that is right for your organization, then work at making it happen.
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Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.
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When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
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Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
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The role of any exceptional facilitator or consultant is to work themselves out of a job.
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In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.
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Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.
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Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.
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Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
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Often we will learn more from our failures than we do from our successes.
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Always look for ways to improve even the “good show.”
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The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.
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In the best organizations, love is the real “pixie dust.”
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
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When values are deeply embedded within an organization, they seldom change.
BILL CAPODAGLI