Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
BILL CAPODAGLIPeople are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
More Bill Capodagli Quotes
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Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
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An idea becomes great when it becomes tangible.
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The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.
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Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
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Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.
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Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
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Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.
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People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
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Productivity starts with doing the right things.
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Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.
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Always look for ways to improve even the “good show.”
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The key is to make sure you are doing the “right things” before you worry about doing things “right”.
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One of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,
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Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
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When values are deeply embedded within an organization, they seldom change.
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