In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!
BILL CAPODAGLIPeople are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
More Bill Capodagli Quotes
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
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Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
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Attitude is the desire to transform our knowledge into skills and ultimately into habits.
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Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.
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The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
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When values are deeply embedded within an organization, they seldom change.
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Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
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Often we will learn more from our failures than we do from our successes.
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If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
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In the best organizations, love is the real “pixie dust.”
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Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.
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Organizational culture begins in HR. This means to hire for attitude and train for skill.
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Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
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An idea becomes great when it becomes tangible.
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In the long run, it costs more to provide poor rather than good service.
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