“Organizational culture begins in HR. This means to hire for attitude and train for skill.”

Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.

When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.

Habits grow from obtaining knowledge, attitude and skills.

Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.

There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.

When values are deeply embedded within an organization, they seldom change.

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.

Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!

In the long run, it costs more to provide poor rather than good service.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

In the best organizations, love is the real “pixie dust.”

One of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,

I don’t live beyond my means. I enjoy luxury and I enjoy the privilege of it, when I can afford it, and I’m in the situation where it’s been given to me, but I’m very conscious of what is wasteful.

Sometimes I feel I know strangers Better than I know my friends Why must a beginning Be the means to an end? The stones from my enemies These wounds will mend But I cannot survive The roses from my friends.

Seems to me people are mean or evil because they’re scared, mostly, or in pain, or afraid they’re going to lose something.

This is cooperation [with Hezbollah, Iran , from Russia], I don’t know what you mean by support. We have cooperation with countries for decades. Why talk about this cooperation now ?

[Christian from the Fifty Shades Darker] is definitely a good person. I mean, he’s flawed like all of us, you know? And I guess all of his wounds or his trauma, he acts out sexually. Which is pretty normal. People have different wounds, people act different things out.

There’s a lot of levels of metanarrative that I like to play with. That’s why I like the Ghostfacers, because we actually managed to come back off the strike with an episode that claimed that the CW wasn’t able to get an episode of Supernatural done fast enough.

The best part about using success as revenge means no 25 to life.

What we’re witnessing really is a political realignment, I mean I think we’re moving from a traditional understanding of left-right politics that we’ve had for a long time.