“One of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,”

Productivity starts with doing the right things.

Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.

Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.

When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.

Habits grow from obtaining knowledge, attitude and skills.

Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.

There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.

When values are deeply embedded within an organization, they seldom change.

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.

Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!

In the long run, it costs more to provide poor rather than good service.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

The things Elvis has done during his career and the things he has contributed and created are really something very important to the music business.

I had a great tennis career. I have no regrets. But to find peace with yourself, and to finally be with your family – I’m probably the happiest guy in the world.

I always wanted to have a career that would keep me at home in New York so I can work in the theater all the time and be involved in the creative process from the ground up.

Still, it’s tough trying to combine my acting career with my college career.

A lot of people in Hollywood, and everywhere pretty much, operate on fear. No one wants to get fired, so everyone’s scared to take a chance.

Some idea of inflation comes from seeing a youngster get his first job at a salary you dreamed of as the culmination of your career.

Now, I’ve gotten to the point in my career, I’m 13 years in, to where I know that I’m funny. I know that I’m good at this.

Maybe I’m naive, but I subscribe to the idea that nobody is actually making strategic decisions about their career. Trying to do that would be like playing three-card monte on Canal Street.