“Relationships built from a business do better than the reverse.”

A lot of it is on the job training, combined with excellent mentorship.

Nothing motivates a great employee more than a mission that’s so important that it supersedes everyone’s personal ambition.

There are no shortcuts to knowledge, especially knowledge gained from personal experience. Following conventional wisdom and relying on shortcuts can be worse than knowing nothing at all.

Generally the reason they fail in the job is, you made some mistake in the hiring process in that you didn’t match… them to the needs of your company accurately enough. That’s the #1 reason this fails. And that’s generally a good place to start.

The important thing about mobile is, everybody has a computer in their pocket. The implications of so many people connected to the Internet all the time from the standpoint of education is incredible.

The bigger you get, the harder this gets because the more aggressive the people working for you are.

Every time you make the hard, correct decision you become a bit more courageous, and every time you make the easy, wrong decision you become a bit more cowardly. If you are CEO, these choices will lead to a courageous or cowardly company.

The right answer on raises is you have to be formal. You have to be formal to save your own culture.

What do you get when you cross a herd of sheep with a herd of lemmings? A herd of venture capitalists.

How do you make your company a good place to work in general? That’s a really really really large and complex set of skills.

In life, you don’t have a level of confrontation and the nonsense you run into when you’re a CEO. CEOs aren’t born.

Volatility and length, that’s the value on an option. 10 years on a startup stock, that’s a big valuable thing.

It’s pretty clear that [customers] know what their budgets are now, and what they want to spend it on.

As companies move to web-based computing they get a lot more servers, which are difficult to manage and control. All kinds of problems can arise – security, quality and worms.

Most large mistakes in organizational design come from putting the individual ambitions of the people at the top of the organization ahead of the communication paths for the people at the bottom of the organization.

In a company, hundreds of decisions get made, but objectives and goals are thin.

Well-observed facts, though brought to light by passing theories, will never die; they are the material on which alone the house of science will at last be built.

There is a built-in sense of indebtedness in the consciousness of man, an awareness of owing gratitude, or being caled upon at certain moments to reciprocate

She built her castle at rock bottom.

I built a kingdom out of heartache and it is glorious.

You were built to love.

No one has ever written, painted, sculpted, modeled, built, or invented except literally to get out of hell.

Every man’s happiness is built on the unhappi-ness of another.

Deos fortioribus adesse. The gods support those who are stronger.