Rather, to change a habit, you must keep the old cue, and deliver the old reward, but insert a new routine.

CHARLES DUHIGG

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Rather, to change a habit, you must keep the old cue, and deliver the old reward, but insert a new routine.

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Simply giving employees a sense of agency- a feeling that they are in control, that they have genuine decision-making authority – can radically increase how much energy and focus they bring to their jobs.

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Habits are malleable throughout your entire life.
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Since the 17th century, insurance agents have been the foremost experts on risk.

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At some point, if you’re changing a really deep-seated behavior, you’re going to have a moment of weakness.
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This is the real power of habit: the insight that your habits are what you choose them to be.

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The best agencies understood the importance of routines. The worst agencies were headed by people who never thought about it, and then wondered why no one followed their orders.

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When people have a willpower failure, it’s because they haven’t anticipated a situation that’s going to come along.

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