Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
TONY HSIEHOur belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
More Tony Hsieh Quotes
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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Inspire other communities and cities to reinvent themselves.
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A great brand is a story that never stops unfolding.
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Without conscious and deliberate effort, inertia always wins.
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Get the culture right, and everything else just falls into place.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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Most innovation comes from outside your industry applied to your own
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Things are never as bad or as good as they seem.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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To never forget that the most important thing in life is the quality of life we lead.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Whatever you are thinking, think bigger.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Just figure out what your personal values are then just make those the corporate values.
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The brand is just a lagging indicator of a company’s culture.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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