Without conscious and deliberate effort, inertia always wins.
TONY HSIEHOur belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
More Tony Hsieh Quotes
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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Help inspire people to realize they are capable of changing the world.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Stop chasing the money and start chasing the passion.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Things are never as bad or as good as they seem.
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The best leaders are servant leaders – they serve those they lead.
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Whatever you’re thinking, think bigger.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
TONY HSIEH






