Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
TOM PETERSAlmost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
TOM PETERSThe delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
TOM PETERSCommunity. A friend started a real estate brokerage a few years ago. By the time she’d added her second employee, she was a pillar of her 35,000-person community.
TOM PETERSA passive approach to professional growth will leave you by the wayside.
TOM PETERSLike it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
TOM PETERSI find digital content much easier and more rewarding to interact with on screen than printed on paper.
TOM PETERSDevelop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
TOM PETERSBe guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
TOM PETERSThe idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
TOM PETERSToday brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
TOM PETERSThe dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
TOM PETERSThe difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
TOM PETERSPassion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.
TOM PETERSLeaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
TOM PETERSExcellent firms don’t believe in excellence – only in constant improvement and constant change.
TOM PETERSExcellence is not an aspiration. Excellence is what you do in the next five minutes.
TOM PETERS