Celebrate what you want to see more of.
TOM PETERSIntegrity may be about little things as much or more than big ones.
More Tom Peters Quotes
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Portability of lots of information should not be underestimated.
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Hire disrespectful people.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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We cannot innovate without opening the door to havoc.
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Stop being conned by the old mantra that says, ‘Leaders are cool, managers are dweebs.’ Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
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But there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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Appreciation, applause, approval, respect – we all love it!
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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Treat the customer as an appreciating asset.
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A passive approach to professional growth will leave you by the wayside.
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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South Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
TOM PETERS