Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.
TOM PETERSSorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
More Tom Peters Quotes
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Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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Rewards should go to teams as a whole.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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Lists simplify, clarify, edify.
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Quite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
TOM PETERS







