Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
TOM PETERSSorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
More Tom Peters Quotes
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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People of all demographic categories and geographic regions will access a good digital library.
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
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Mistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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Integrity may be about little things as much or more than big ones.
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…high end does not necessarily equal high price. It’s a matter of attitude.
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Leaders understand the ultimate power of relationships.
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I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
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TRUST, not technology, is the issue of the decade.
TOM PETERS







