If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
JEFF BEZOZEverything you are comes from your choices.
More Jeff Bezos Quotes
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I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.
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We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and thy’re the reason we’re successful: Put the customer first. Invent. And be patient.
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Do something you’re very passionate about, and don’t try to chase what is kind of the “hot passion” of the day.
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What’s dangerous is not to evolve.
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No business can continue to shrink. That can only go on for so long before irrelevancy sets in.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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We can’t be in survival mode. We have to be in growth mode.
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
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The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.
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Entrepreneurs must be willing to be misunderstood for long periods of time.
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People don’t want gadgets, they want services.
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Advertising is the price you pay for unremakable thinking.
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We are stubborn on vision. We are flexible on details.
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If you double the number of experiments you do per year you’re going to double your inventiveness.
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If you don’t understand the details of your business you are going to fail.
JEFF BEZOZ