Focusing on the customer makes a company more resilient.
JEFF BEZOSEverything you are comes from your choices.
More Jeff Bezos Quotes
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We got to talk about how lucky we are to have such amazing parents. They’ve always been and still are role models and mentors for us.
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Maintain a firm grasp of the obvious at all times.
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
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To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.
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If you double the number of experiments you do per year you’re going to double your inventiveness.
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It’s hard to find things that won’t sell online.
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Though we are optimistic, we must remain vigilant and maintain a sense of urgency.
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We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and thy’re the reason we’re successful: Put the customer first. Invent. And be patient.
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I don’t buy stocks, I make stocks.
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The human brain is an incredible pattern-matching machine.
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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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There’ll always be serendipity involved in discovery.
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Our success at Amazon is a function of how many experiments we do per year, per month, per week, per day.
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I think if people read more, that is a better world.
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E-mail has some magical ability to turn off the politeness gene in a human being.
JEFF BEZOZ